About Your 9-1-1 Center

An Accredited Center of Excellence for Emergency Police Dispatch

About Huntsville-Madison County 9-1-1

Huntsville-Madison County 9-1-1 staff are among the most well-trained calltakers and emergency response coordinators in the world. In fact, our call center was the 16th agency in the world to be recognized as an Accredited Center for Excellence (ACE) by the International Academies of Emergency Dispatch.

We are Alabama's largest 9-1-1 center with over 36 operating positions. We currently house dispatch units for seven additional emergency agencies, and will soon complete construction on our new building - allowing more agencies to embed dispatchers at our centralized location.

Our dedicated personnel employ the most advanced communications and response coordination technology available.

Our Mission:

To utilize our highly trained staff and advanced technology to enable a reliable connection between citizen requests for emergency services and the appropriate emergency response.

Meet the Huntsville-Madison County 9-1-1 Center Board of Commissioners and Senior Staff

Key Points About 9-1-1

An Accredited Center of Excellence (ACE)

Huntsville-Madison County 9-1-1 has been recognized as an Accredited Center of Excellence (ACE) for Emergency Police Dispatch by the International Academies of Emergency Dispatch. To obtain ACE designation, an agency must pass a stringent 20-point evaluation that assesses core operating procedures, leadership training and certification and new employee training methods among other items.

Advanced GIS Management

Example GIS map showing the emergency zones in madison county, al.

Our mapping system tracks and displays exact, real-time location of all local law enforcement vehicles and HEMSI ambulances. In many cases we can receive pin-point locations for people who call in from mobile devices depending on the individual mobile service provider's features.

Dedicated LTE Network

Huntsville-Madison County 9-1-1 partnered with SouthernLinc to construct a truly mission critical Long Term Evolution (LTE) 4G system in Huntsville-Madison County to serve our resident 9-1-1 agencies. This mission critical system was built from the ground up to serve our public safety users. Huntsville-Madison County 9-1-1’s reliable, broadband data system is completely independent from LTE providers serving the public. The 9-1-1 agencies using our system do not compete for bandwidth utilized by gaming, video streaming and similar services. This ensures reliability and uninterrupted access during high load periods or widespread LTE outages such as those that occurred during the April 27th, 2011 tornado outbreak. Our agencies command the highest priority and preemption capabilities over other users including utility companies and other public service organizations.

This mission critical system provides larger geographical coverage and is more reliable and resilient than any other LTE system serving the area!

First IP-Based P25 Radio System in Alabama

In October 2012, Huntsville-Madison County 9-1-1 inaugurated an interoperable, digital radio system for the public safety community in Madison County. The system was constructed under budget, ahead of schedule and with more features and capabilities than originally designed. The system is mission critical and serves not only our resident 9-1-1 agencies, but also serves our three local universities, Huntsville-Madison County Airport Authority, Calhoun Community College, and public school security.

This system quickly expanded into Morgan County and Etowah counties and is now interconnected with similar systems serving areas in and around Jefferson, Tuscaloosa, and Baldwin Counties. Most recently Montgomery County, Mobile County and the Dothan area are coming on-board to interoperate in a growing statewide radio system.

Begun in Madison County, the Alabama Interoperable Radio System (AIRS) now serves over half of the state’s population and geography and continues to grow!

The Largest 9-1-1 Center in Alabama

Huntsville-Madison County 9-1-1 is the largest and most advanced emergency communications center in the state of Alabama. We house 200 employees and the communications staff for seven additional agencies.

Eight Public Safety Agencies Under One Roof

Huntsville-Madison County 9-1-1 is a truly combined emergency communications center. All major local public safety agencies have located their communications operations at Huntsville-Madison County 9-1-1. Co-location saves money by avoiding duplication of resources at multiple facilities and provides better communications among responding agencies; providing faster and more accurate emergency responses.

Huntsville-Madison County 9-1-1 is in the final stages of opening a new 9-1-1 emergency communications center with more advanced capabilities and room for additional agencies for even better inter-agency coordination!

Learn More About the Agencies Under Our Roof.