About Huntsville-Madison County 911 Center

An Accredited Center of Excellence for Emergency Police Dispatch

We are Alabama's largest 911 center with more than 50 operating positions. Our staff are among the most well-trained call takers and emergency response coordinators in the world. Our dedicated personnel employ the most advanced communications and response coordination technology available. 

The Huntsville-Madison County 911 Center was the 16th agency in the world to be recognized as an Accredited Center for Excellence by the International Academies of Emergency Dispatch. We house dispatch units for seven additional emergency agencies —allowing more agencies to embed dispatchers at our centralized location.


Our Mission

To utilize our highly trained staff and advanced technology to enable a reliable connection between citizen requests for emergency services and the appropriate emergency response.

Meet the Huntsville-Madison County 911 Center Board of Commissioners and Senior Staff

Key Points About 911

An Accredited Center of Excellence (ACE)

Huntsville-Madison County 911 Center has been recognized as an ACE for Emergency Police Dispatch by the International Academies of Emergency Dispatch. To obtain ACE designation, an agency must pass a stringent 20-point evaluation that assesses core operating procedures, leadership training and certification, and new employee training methods among other items.

The Largest 911 Center in Alabama

Huntsville-Madison County 911 Center is the largest and most advanced emergency communications center in the state of Alabama. We house 200 employees and the communications staff for eight agencies.

Eight Public Safety Agencies Under One Roof

Huntsville-Madison County 911 Center is a combined emergency communications center. All major local public safety agencies have located their communications operations at Huntsville-Madison County 911. Co-location saves money by avoiding duplication of resources at multiple facilities and provides better communication among responding agencies, providing faster and more accurate emergency responses.

Learn more about the agencies at Huntsville-Madison County 911 Center.

Advanced GIS Management

Example GIS map showing the emergency zones in madison county, al.

Our mapping system tracks and displays exact, real-time location of all local law enforcement vehicles and HEMSI ambulances. We can usually receive pin-point locations for people who call in from mobile devices depending on the individual's mobile service provider's features.

Dedicated LTE Network

Huntsville-Madison County 911 Center partnered with SouthernLinc to construct a truly mission-critical Long Term Evolution (LTE) 4G system in Huntsville-Madison County to serve our resident 911 agencies. This mission critical system was built from the ground up to serve our public safety users.

Our reliable, broadband data system is completely independent from LTE providers serving the public. The 911 agencies using our system do not compete for bandwidth used by gaming, video streaming, and similar services. This ensures reliability and uninterrupted access during high load periods or widespread LTE outages, such as those that occurred during the April 27, 2011, tornado outbreak.

Our agencies command the highest priority and pre-emption capabilities over other users, including utility companies and other public service organizations.

This mission critical system provides larger geographical coverage and is more reliable and resilient than any other LTE system serving the area.

First IP-Based P25 Radio System in Alabama

In October 2012, Huntsville-Madison County 911 Center inaugurated an interoperable, digital radio system for the public safety community in Madison County. The system was constructed under budget, ahead of schedule, and with more features and capabilities than originally designed. The system is mission critical and serves not only our resident 911 agencies, but also serves our local universities, Huntsville-Madison County Airport Authority, Calhoun Community College, and public school security.

This system quickly expanded into Morgan and Etowah counties and is now interconnected with similar systems serving areas in and around Jefferson, Tuscaloosa, and Baldwin Counties. Most recently Montgomery County, Mobile County and the Dothan area are coming on-board to interoperate in a growing statewide radio system.

Begun in Madison County, the Alabama Interoperable Radio System now serves over half of the state’s population and geography and continues to grow.