When Passion Meets Purpose

Have you ever wondered who is behind the phone when you call 9-1-1? Mary Gomes shares her story.

Mary Gomes has been working at the Huntsville-Madison County 9-1-1 Center (HMC 9-1-1) for more than 14 years. Prior to joining HMC 9-1-1, Mary served in the U.S. Marine Corps and worked at the Madison County Jail. Throughout her career in public service, she’s had the opportunity to learn from several different leaders but describes the leadership at 9-1-1 as outstanding.

“Not only do our leaders work tirelessly to ensure Calltakers are equipped to succeed through extensive training and by creating an uplifting culture at the center, but they also make it a priority to provide us the latest technology, which helps us better serve and protect our community,” said Mary.

HMC 9-1-1 has been recognized as an Accredited Center of Excellence (ACE), meaning the center has passed a stringent evaluation that assesses core operating procedures, leadership training and certification, and new employee training methods. “You know you are working for excellence here,” says Mary. “As HMC 9-1-1 Center strives to maintain its ACE status, they are constantly able to train their Calltakers to serve the Huntsville-Madison County community to the highest standard.”

At HMC 9-1-1, Calltakers are the first point-of-contact an individual has in an emergency situation or the “first first responders,” which many also know Calltakers as. “A lot of people do not think about how, where, or who is taking 9-1-1 calls, which is why it’s rewarding when a caller says thank you, realizing that you were able to help them.” Mary acknowledges that when someone calls 9-1-1, they are most likely in one of the most stressful situations of their lives, and being able to help those in need is why she loves doing what she does.

Whether it’s the extensive, weeks-long Calltaker training, in-depth, accredited employee resources, or the continuous strive to provide exemplary customer service, HMC 9-1-1 is committed to excellence. In the Fall of 2020, HMC 9-1-1 expanded its team and moved into a brand new, state-of-the-art facility to accommodate North Alabama’s continued growth. As the largest and most advanced emergency communications center in the state, HMC 9-1-1 continues to provide reliable, dependable service within its community while providing competitive employment opportunities. For more information on employment opportunities with HMC 9-1-1, visit our employment page.