When calling or texting 911 in a true emergency, it’s important to have as much information as possible to give the calltaker. Knowing these 3 things will get the help you need as quickly as possible.
When to Call
- Medical emergencies
- Fire event
- Weather crisis
- Law enforcement need in progress
What to Say
- The type of emergency
- Your location
- Your name and phone number
- Current situation and immediate safety issues
How to Help
- Give as many details as possible about your location – exact address, street signs, nearby businesses, landmarks, mile markers, interstate signs, other specifics – blue car parked out front, red brick, white fence, big oak tree, etc.
- Speak clearly
- Listen carefully and answer the calltaker’s questions
- Follow all calltaker directions
- Stay calm and stay connected