Career Launch

What are YOU doing after graduation?

Whether you are staying local or are unsure of your plan for after graduation, becoming a Huntsville-Madison County 9-1-1 Center Calltaker might just be for you. Calltakers at HMC 9-1-1 work hard to provide the highest quality of service to the community. HMC 9-1-1 offers tuition assistance, paid training and outstanding employee benefits.

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At HMC 9-1-1, we look for the best of the best to join our team. Our team members are passionate about what they do, hold themselves to a high level of excellence and strive to provide our community with the best support possible during an emergency. In order to join our team, applicants must pass a series of tests to ensure their skills are a good fit for the important role they’ll play. In order to get a sense of what to expect, we’ve included a few resources below.  Still have questions? Feel free to email our team at


Criticall Prep

The CritiCall test is a sample representation of the working environment of a Calltaker and ‘tests’ your ability to multitask. A passing grade is required to move forward in the application process.

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Criticall FAQ

Check out these frequently asked questions about the CritiCall Test. Learn More »

What Calltakers Do

Jessica Matthews shares her experience of what being a Calltaker at HMC 9-1-1 is like, and why this was the best career path for her. Learn More »

How Calltakers Train

Calltakers are vital to the community and their extensive training is crucial to their success. Hear from one HMC 9-1-1 veterans on how this level of success is maintained. Learn More »

Why Calltakers Love Their Work

Have you ever wondered who is behind the phone when you call 9-1-1? Mary Gomes shares her story. Learn More »