9-1-1 Calltaker

Job Description and Applicant Information

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9-1-1 Calltaker Job Description

We are looking for qualified individuals to join our dedicated team of 9-1-1 Calltakers to help us improve the lives of the citizens we serve during times of crisis or emergency situations. If you are looking for a rewarding career as a highly skilled call facilitator where you will be encouraged, trained and supported in the practice of customer service and emergency assistance, then this is the place for you. We strive to make a difference by serving the people of our community in their time(s) of need, 24 hours a day, seven days a week. Huntsville-Madison County 9-1-1 is focused on: Responder safety, caller safety and offender/suspect apprehension.

As a calltaker for the Huntsville-Madison County 9-1-1 Center, you’ll work in a diverse and fulfilling environment providing exceptional benefits and wages.

9-1-1 Calltaker Job Requirements


High School Diploma or GED.

Typing Test

35 words per minute with a 90% accuracy.

Criticall Test

Computerized applicant testing for the calltaker position. Criticall measures primary knowledge, skills and abilities necessary for the job for which you are applying. Applicants must score 85% or higher.

Personality Assessments

Complete a comprehensive personality profile assessment. Applicants must score between 8 and 24 points.

Background Information Package

Each candidate must submit to a background check.

Pre-employment Physical and Drug Screen

Each candidate must submit to a physical exam and a preemployment drug screen (6-month).

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