9-1-1 Calltaker

Job Description and Applicant Information

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9-1-1 Calltaker Job Description

The Huntsville-Madison County 9-1-1 Center is seeking qualified individuals to join our team of dedicated 9-1-1 Calltakers. We need responsible and motivated people that have a passion to help others. This exciting career field will provide you this opportunity and will allow you to help others far beyond what most people will ever experience. As a 9-1-1 Calltaker you will answer 9-1-1 emergency calls and process or reroute them as needed. You will follow a set of protocols that includes a computerized protocol system that will guide you step-by-step through the appropriate information gathering and life-saving questions to ask the caller. You will also use location and mapping systems to help you locate the 9-1-1 caller. You will accomplish all of this and more while working in a new state-of-the-art 9-1-1 building with cutting-edge 9-1-1 technology.

You will receive 12 weeks of training that consists of class room and on-the-job training. You will be assigned a mentor who will guide you and teach you the intricate components of 9-1-1 calltaking, to include techniques to properly communicate with 9-1-1 callers during highly emotional and stressful emergencies.


Salary:  $17.08 per hour – (plus, $1.25 differential)


Position Benefits:

  • Competitive starting pay
  • Comprehensive paid training
  • 12 paid holidays per year
  • Employer pays 100% of health insurance, to include family coverage!
  • Award-winning retirement program
  • Accumulate paid sick leave & vacation leave each pay period


Required Education:

  • High School Diploma, GED or higher


Required Qualifications:

  • Ability to work 12 hour shifts (6:00am - 6:00pm/6:00pm - 6:00am)
  • Type at least 25 words per minute with 90% accuracy
  • Pass a computerized applicant test
  • Complete a comprehensive personality profile assessment
  • Pass a thorough background check and polygraph test
  • Pass a physical examination and a pre-employment drug screening


We strive to make a difference by serving the people of our community in their time of greatest need. If you are like minded and passionate about helping others, apply now and begin the first step to realizing your next personal and professional goal.

Apply for this Opening