When to call. What to say. How to help.

When calling or texting 911 in a true emergency, it’s important to have as much information as possible to give the call taker. Knowing these 3 things will get the help you need as quickly as possible.

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What happens when I call?

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When To Call
You should call if there is a medical emergency, fire event, weather crisis, or a law enforcement need in progress.
What to Say
When you call, you should clearly state the type of emergency taking place, your location, your name and phone number, and the current situation as well as any safety issues.
How to Help
Give as many details as possible about your location – exact address, street signs, nearby businesses, landmarks, mile markers, interstate signs, other specifics – blue car parked out front, red brick, white fence, big oak tree, etc. Be sure to speak clearly. Listen carefully and answer the calltaker’s questions and follow all the directions given by the calltaker. It is also important to stay calm and connected.

What happens when I call?

1

2

3

When To Call
You should call if there is a medical emergency, fire event, weather crisis, or a law enforcement need in progress.
What To Say
When you call, you should clearly state the type of emergency taking place, your location, your name and phone number, and the current situation as well as any safety issues.
How To Help
Give as many details as possible about your location – exact address, street signs, nearby businesses, landmarks, mile markers, interstate signs, other specifics – blue car parked out front, red brick, white fence, big oak tree, etc. Be sure to speak clearly. Listen carefully and answer the calltaker’s questions and follow all the directions given by the calltaker. It is also important to stay calm and connected.

Enhancing emergency response with eight agencies under one roof since 1992. We are the largest and most advanced emergency call center in Alabama, taking 216,000 calls per year with response times in the top 3% of the nation.

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Enhancing emergency response with eight agencies under one roof since 1992. We are the largest and most advanced emergency call center in Alabama, taking 216,000 calls per year with response times in the top 3% of the nation.

Learn More

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Introducing New Life-Saving Technology for Huntsville-Madison County

PulsePoint is a lifesaving app that empowers everyday citizens to provide life-saving assistance to victims of sudden cardiac arrest. PulsePoint alerts users if someone nearby is having a cardiac emergency and displays locations of nearby Automated External Defibrillators (AEDs).

Google Play Store

Apple App Store

Madison County PulsePoint Adoption Since 2017

3136

PulsePoint Followers in
Huntsville-Madison County

647

Sudden Cardiac Arrest
Incidents In Public Locations

282

PulsePoint Enabled Devices
Alerted to CPR Needed Events

Non-Emergency Phone Number(256) 722-7140‍

Addresses/Mapping/GIS(256) 722-7374‍

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