Your 9-1-1 Emergency Agencies Under One Roof

Delivering faster emergency response times and better inter-agency coordination

Graphic showing the logos for the agencies housed under Madison County 9-1-1.

Enhancing Emergency Response Through Inter-Agency Coordination

The Huntsville-Madison County 9-1-1 System is a combined 9-1-1 center. By locating police, fire and emergency medical systems together, we deliver faster, more accurate emergency responses.

Advantages of a Combined 9-1-1 Center Include:

  • Funding goes further by eliminating the need for duplicate equipment and services
  • Improved interoperability and cooperation when emergencies require a multiple-agency response
  • Reduced response times
  • Improved response accuracy

Which Agencies Are Housed in Our Call Center?

Madison County Sherrif’s Office logo.

Madison County Sherriff’s Office

Non-emergency phone number: (256) 722–7181

The Madison County Sheriff’s Department provides professional law enforcement services with a commitment to preserve and protect human life, property and the rights of all people in accordance with the constitution and the laws of the United States and State of Alabama.

Through this partnership with Huntsville-Madison County 9-1-1 we will reduce the fear of crime and enhance the quality of life in Madison County.

Madison County Fire Department logo.

Madison County Fire Department

Non-emergency phone number: (256) 722–7171

The Madison County Volunteer Fire departments respond to fire and emergency medical calls in the 600 square mile area of rural Madison County.

The more than 500 volunteers staff 16 volunteer fire departments. Calls are dispatched through the 9-1-1 Center to 34 fire stations, equipped with pumpers, tankers, brush trucks, rescue trucks with extrication equipment, an aerial truck and medic units.

Huntsville Police Department logo.

Huntsville Police Department

Non-emergency phone number (256) 722–7100

The Huntsville Police Department is a professional law enforcement organization utilizing modern technology, state-of-the-art equipment and comprehensive training techniques. The Department is an internationally accredited law enforcement agency through the Commission on Accreditation for Law Enforcement (CALEA).

”COURAGE, INTEGRITY and PROFESSIONALISM” is a motto in which we take great pride throughout our career as law enforcement officers.

Huntsville Fire & Rescue logo.

Huntsville Fire & Rescue

Non-emergency phone number (256) 722–7120

Huntsville Fire & Rescue is proud to have obtained an ISO-1 rating. This means lower insurance premiums for Huntsville residents.

Under the general guidance of Fire Chief Howard McFarlen, the department is staffed on a 24/7/365 basis and at your service every second of every day in every neighborhood. The primary goal of Huntsville Fire & Rescue is to serve the public by protecting life, property and the environment. The department is staffed with 395 well trained personnel with the diverse and specialized skill sets required to meet the wide ranging demands for the City of Huntsville, Alabama.

Because our firefighters are often the first responders to citizens in need, Huntsville firefighters provide many other valuable services to the community in addition to fire suppression, including emergency medical treatment, technical rescue services and response to hazardous material releases.

City of Madison Police Department logo.

City of Madison Police Department

Non-emergency phone number (256) 722–7190

The Madison City Police Department is dedicated to protecting and serving our community to the highest standard attainable. Our goal is to enhance the quality of life of every citizen through professional police services.


City of Madison Fire Department logo.

Madison Fire & Rescue

Non-emergency phone number (256) 722–7192

The mission of Madison Fire & Rescue is to minimize the loss of life and property through our commitment to prevention, preparedness and effective emergency response.


Huntsville Emergency Medical Services logo.

Huntsville Emergency Medical Services (HEMSI)

Non-emergency phone number (256) 722–7150

Serving 350,000+ residents in 800+ square miles, HEMSI is Madison County’s non profit emergency medical services provider and is nationally recognized for high-performance services.

Huntsville-Madison county 9-1-1 logo.

Huntsville-Madison County 9-1-1 System

Non-emergency number (256) 722–7140

The Huntsville-Madison County 9-1-1 Center is the call taking and emergency/non-emergency radio dispatch facility for all calls requiring the local public safety agencies serving Madison County, and the city limits of both Huntsville and Madison (including Limestone County).