Emergency Esssentials

When to Call. What to Say. How to Help.

When calling or texting 911 in a true emergency, it’s important to have as much information as possible to give the calltaker. Knowing these 3 things will get the help you need as quickly as possible.
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phone dialing 911 emergency

What Happens When I Call?

Your 911 calltakers answer your incoming call and gather information to determine which agency dispatch can best respond to your emergency. Agency dispatch gets first responders on the way and provides support until help arrives.

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Largest and Most Advanced 911 System in Alabama

Enhancing emergency response with eight agencies under one roof since 1992

We are the largest and most advanced emergency call center in Alabama, taking 216,000 calls per year with response times in the top 3% of the nation.
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Image showing logos for agencies embeded in the 9-1-1 center; Hunsvile Sherriff Department, madison county fire and rescue,

Ready to Make a Difference?

Build a career at a high-tech call center dedicated to keeping a high-tech community safe.

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Safety Spotlights

Get safety tips and learn how to navigate different types of emergencies.

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firetruck parked

PulsePoint logo in white.

Introducing New Life-Saving Technology for Huntsville-Madison County

PulsePoint is a lifesaving app that empowers everyday citizens to provide life-saving assistance to victims of sudden cardiac arrest. PulsePoint alerts users if someone nearby is having a cardiac emergency and displays locations of nearby Automated External Defibrillators (AEDs).

Read More & Get The App »
Screenshot of the pulsepoint app showing the alert and location of a needed cpr.

Madison County PulsePoint Adoption Since 2017


PulsePoint Followers in Huntsville-Madison County


Sudden Cardiac Arrest Incidents In Public Locations


PulsePoint Enabled Devices Alerted to CPR Needed Events